Developing Solutions for New Clients

Developing Solutions for New Clients

by Employee Voices
5. May 2016 09:15

As a Project Manager at CTSI-Global, my responsibility is leading client developments while serving as the primary liaison between CTSI-Global and our customers. While projects typically involve on-boarding of new business, this also includes active CTSI-Global customers that are enhancing their current processes.

The majority of clients that I deal with are new business. Some of the biggest challenges of my position involve translating the client's theoretical conversations that occurred during the sales process into a practical application. Doing this involves determining the client's needs, converting these needs into solvable problems, using these problems to define deliverable solutions, and working with technical team to mold CTSI-Global tools into said solutions. As all clients are different and we customize solutions for each, it can be a challenge to determine the method of process within CTSI-Global.

Currently, I am primarily responsible for the on-boarding of a large Fortune 500 company. Within this on-boarding, I have been responsible for driving CTSI-Global tasks to complete the deliverables needed to go live with the client. This includes a large amount of collaboration across all CTSI-Global departments, while meeting daily with the client to provide updates and deliverables.

Having worked with clients of varying sizes and requirements, it has been an eye-opening experience to see the practices and expectations of a Fortune 500 company. These will be helpful as CTSI-Global continues to grow and develop within the industry.

Christian L. is a Project Manager at CTSI-Global.

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